Human Error listed as reason for Google Search Going Down
As reported on this site Saturday morning all of Googles search engine results were tagged with “This Site May Harm Your Computer”. I initially thought my computer was infected but it turns out I was wrong. According to Googles Marissa Mayer the problem was simple human error. It turns out that when importing the malware list from stopbadware.org the url’/’ was added to the list meaning that all sites were included.
Here is the explanation in full:google
If you did a Google search between 6:30 a.m. PST and 7:25 a.m. PST this morning, you likely saw that the message “This site may harm your computer” accompanied each and every search result. This was clearly an error, and we are very sorry for the inconvenience caused to our users.
What happened? Very simply, human error. Google flags search results with the message “This site may harm your computer” if the site is known to install malicious software in the background or otherwise surreptitiously. We do this to protect our users against visiting sites that could harm their computers. We work with a non-profit called StopBadware.org to get our list of URLs. StopBadware carefully researches each consumer complaint to decide fairly whether that URL belongs on the list. Since each case needs to be individually researched, this list is maintained by humans, not algorithms.
We periodically receive updates to that list and received one such update to release on the site this morning. Unfortunately (and here’s the human error), the URL of ‘/’ was mistakenly checked in as a value to the file and ‘/’ expands to all URLs. Fortunately, our on-call site reliability team found the problem quickly and reverted the file. Since we push these updates in a staggered and rolling fashion, the errors began appearing between 6:27 a.m. and 6:40 a.m. and began disappearing between 7:10 and 7:25 a.m., so the duration of the problem for any particular user was approximately 40 minutes.
Thanks to our team for their quick work in finding this. And again, our apologies to any of you who were inconvenienced this morning, and to site owners whose pages were incorrectly labeled. We will carefully investigate this incident and put more robust file checks in place to prevent it from happening again.
Thanks for your understanding.
Posted by Marissa Mayer
A small result yes.. But for 45 minutes the world ceased to search on Google. I went to Yahoo/live Search..Where did you go?
