Social, Non-Anonymous, Public Feedback | Farhad Mohit
Farhad Mohit speaks on the implications of becoming non-anonymous. People for years have been giving feedback or even complaining about issues but for the most part never get resolved, because 9 times out of 10 they are submitted anonymously. With the rise of Twitter and Facebook and other networks that for the most part have people use their real identities, are making people give feedback or complain in their own “real” voices.
Prior to Gripe, Farhad started Shopzilla and helped manage it through the bubble of 2000, to profitability by 2003, and a successful acquisition for $569M by EW Scripps (SSP) in 2005. In the process Shopzilla became and remains one of the largest, fastest growing and most successful shopping search engines in the world.
In 1996 he founded BizRate, based on his grad school thesis, which has since become the largest customer feedback network in the world. The sites has garnered millions of customer ratings each month and helped tens of thousands of online stores establish trust with new customers, by display of the BizRate Certified medals. A key to being successful is by listening to customer feedback. You may take a peek here to know more how customer feedback can help you grow your business.
In addition to his entrepreneurial activities Farhad leads an active social and philanthropic life. He is a TED Patron, sits on the board of the Soliya.net, is a board member at the Iranian Scholarship Foundation, and is a founding trustee of The Farhang Foundation.
Farhad holds an MBA in Entrepreneurial Management from the Wharton School, and a double Bachelor of Science in Mathematics/Applied Science and Economics with a specialization in Computing from the University of California, Los Angeles.
Part 2 of Social, Non-Anonymous, Public Feedback
