Vonjour | Connecting Your Business with Your Customers
Phones are an integral part of business. Without it, the business wouldn’t have a way to connect with each other and their customers. However, phone systems have been clunky or very hard to integrate into a business and the costs to buy and upkeep the system adds to the problem. Vonjour brings their cloud-based phone systems for business and looks to upgrade business call systems everywhere.
“Vonjour is a contact center solution for customer service. What we’re looking to do is integrate the modes of communication which businesses communicate with their customers. Voice, SMS, chat, and video in one holistic solution,” says Daniel Tawfik, Co-Founder and CEO of Vonjour. “So not simply just a business phone solution, but a way to really understand what’s your customers are saying and provide you with a way to understand how responsive your organization is.”
Daniel and the rest of the team look to streamline an old technology with a new cloud-based system to create a business solution which is cheaper and more effective. Vonjour mainly looks to fix business call systems and replace it with the technology it deserves. The system connects and analyzes the calls, video calls, and chats received to give the business a better idea on when calls come and other analytical data to provide a better service for all those.
On looking to fix other problems with their system, Daniel Tawfik stated:
“One thing really enabling is what we call, “Bring Your Own Device”. In our previous company, our agents were tied down to desktop/hardware devices. You really couldn’t do anything except make and take phone calls for that device. What we’re doing is releasing our mobile apps in the next two to three weeks to allow you to take your business with you. Wherever you are, straight to your mobile device. Not only make or take your phone call – using the business number – but actually act as a sort of remote control for your business. Understand how many calls are coming in, what’s going on with HQ, how many agents are talking at any given moment, what are the customers saying and trying to take that “BYOD” philosophy to the next level.”
The phone system allows a support group to take calls practically anywhere in the world (as long there’s reception of course). This allows groups to be either scheduled outside the office or even have a 24 hour call center. Calls can now be received wherever and whenever, which allows businesses to take further advantage of supporting customers. The business now isn’t tied down at headquarters, but also can be taken with you wherever you go.
Vonjour is trying to add value beyond the call. To really reach out to a business’s clientele with a quicker service with analytics can really change the game for both business and customers. Which makes feedback and analytics even more important for businesses to have. The system collects data and helps businesses analyze how calls are being monitored and directed when calls are received. Other information can be pulled from Vonjour’s analytics and provide businesses a new way to run their call centers.
Features that come with Vonjour are staggering. Whether the calls come into the office or outside on someone’s smartphone, Vonjour can make sure your business is connected in some way to every call. Get email notifications on missed calls, create customized groups for different departments, and even set-up a personal greeter. Businesses can easily take advantage of Vonjour’s system right away thanks to the simplicity and effectiveness it delivers for businesses and easily benefit by saving in costs and opening up new tactics for their departments.
The greatest thing about Vonjour is its pricing system. Startups especially can take advantage of what it has to offer. For 1000 minutes, Vonjour doesn’t take a penny. As your business grows, Vonjour will start adding a fee, but even when they ask you to pay; the amount is still minimal to the current systems of today. Some systems can easily run thousands per month or even tens of thousands to just even start. Other systems require additional hardware besides the phone and businesses may even have to hire an IT to keep the system in check. The initial cost of a system can go upwards of over tens of thousands of dollars. Having a system like Vonjour – which doesn’t require extra hardware and easy transferrable system – can easily save thousands, especially for newer businesses.
Cheap costs added with cloud-based magic, makes Vonjour a hard piece of technology for businesses (especially for any startup) to miss. The amount of features allow business to not only better strategize their call centers, but also provide constant and seamless connection to their customers. Only thing stopping from Vonjour? Companies that yield bad customer service.
Businesses have the chance to sign up for Vonjour’s official beta in August.
